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Ticket Search & Details
Once the network administrator gets
notification that a new ticket has been posted, or wishes to
follow up an existing filed ticket, they can log into the
Technical Ticketing software, and either search by the
Ticket Number that has been automatically assigned and noted
within the notification e-mail, or any of the remaining 3
criteria shown.
The “Show” dropdown menu has the following
options:
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ALL tickets
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RESOLVED tickets
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UNRESOLVED tickets
When the network administrator finds the
desired ticket, and clicks “Details”, they are able to:
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Modify the
original information.
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Assign a
Priority level: Low, Medium (default), or High.
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Assign it
to: Employee, Sub-Contractor, or Vendor.
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Add a
Resolution comment for future reference.
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Assign
Keyword(s) for future search references for the
knowledgebase.
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Finally,
flag it as RESOLVED. |
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Related pages to the Technical Ticketing
software:
For further information
regarding the Technical Ticketing software, how to
customize it, or for ordering, please do
not hesitate to contact us.
If you
need more information about our customized software solutions,
please click here.
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