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Posting a New Ticket
Whenever
network users access the
Technical Ticketing software, they have the ability to
post a new request or troubleshooting ticket, using the screen
shown here.
Based on the ticket type, request or
troubleshooting, the user must then select an appropriate
category, which is predefined by the network administrator.
Other optional information is collected from
the user, such as: computer name, error code and message, and
description.
When the network user clicks the Post
Ticket button, the ticket is posted on to the system, and
the network administrator receives an e-mail on their computer
and/or mobile device similar to the one below:
From: Aleksandar
Poposki [mailto:aleks@aces-project.com]
Sent: Wednesday, September 26, 2007 12:54 PM
To: info@aces-project.com
Subject: HELPDESK: New Posting, Ticket #07-0002
Good day,
A new ticket has been posted by Aleks
TIME STAMP: 11/22/2007 12:53:34 PM
TICKET TYPE: Request
CATEGORY: Install a Printer
COMPUTER NAME: APD-Desktop
ERROR CODE:
ERROR MESSAGE:
DESCRIPTION: Please install the Brother DCP-110C
Printer.
Thanks
==========================================================
This e-mail has been auto-generated by Helpdesk, Ace's
Project Development
Copyright (c), 2006-2007 Ace's Project Development
(info@aces-project.com)
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Related pages to the Technical Ticketing
software:
For further information
regarding the Technical Ticketing software, how to
customize it, or for ordering, please do
not hesitate to contact us.
If you
need more information about our customized software solutions,
please click here.
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